# Website Terms, Delivery, Returns, Privacy and Cookie Policy
**Last updated: 23 July 2026**
This page explains the terms on which we sell products, how delivery, cancellations, returns and refunds work, and how we collect and use personal information.
Please read it before placing an order.
## 1. Who we are
Oakes Hot Sauce is the trading name of **Oakes Hot Sauces Ltd**, a company registered in England and Wales.
**Company number:** 14940148
**Registered office:** The Brewhouse, Priory Lane, Burford, Oxfordshire, OX18 4SG
**Email:** [hello@oakeshotsauce.com](mailto:hello@oakeshotsauce.com)
**Telephone:** 01993 226 360
**Website:** [www.oakeshotsauce.com](http://www.oakeshotsauce.com)
References in this policy to “Oakes”, “Oakes Hot Sauce”, “we”, “us” or “our” mean Oakes Hot Sauces Ltd.
## 2. About these terms
These terms apply to consumer purchases made through our website.
They do not normally apply to wholesale, corporate gifting, bespoke commercial orders or other business-to-business transactions. Those orders may be subject to separate terms provided with the relevant quotation, invoice or order confirmation.
Nothing in these terms excludes or restricts your statutory consumer rights.
The version of these terms in force when you place your order will apply to that order. We may update these terms from time to time, but changes will not retrospectively alter a contract that has already been formed.
## 3. Our products
We make and sell hot sauces, condiments, relishes, gift sets, seasonal products and related goods.
We take reasonable care to ensure that product descriptions, photographs, prices and other information are accurate.
Because many of our products are made in small batches using natural ingredients:
* colour, texture, thickness and flavour may vary slightly between batches;
* natural separation may occur;
* ingredient colour and seasonal produce may affect the appearance of the finished product;
* photographs are illustrative and colours may appear differently on different screens.
These normal variations are not faults provided that the product remains as described, safe, satisfactory and fit for its intended purpose.
We will not materially substitute a product or ingredient without your agreement. If an ordered product becomes unavailable, we may contact you to offer an alternative, delay the order with your agreement, or provide a refund.
## 4. Food information, ingredients and allergens
Mandatory food information is provided on the relevant product page and on the product packaging.
Please read the ingredient and allergen information before purchasing and again before consuming the product.
Recipes and suppliers can occasionally change. The information printed on the packaging delivered to you is the information applying to that particular batch. If you notice a material discrepancy between the website and the label, do not consume the product until you have contacted us.
Any regulated allergens used as ingredients will be identified in accordance with applicable food-information requirements.
A general statement that a kitchen handles an allergen does not by itself mean that every product contains or may contain that allergen. Any precautionary allergen warning used by us is product-specific and based on our assessment of the relevant cross-contact risk.
If you or the intended recipient has a serious allergy, intolerance or other dietary requirement, please contact us before ordering if you need clarification.
Descriptions such as vegan, vegetarian, no refined sugar or no added oil apply only where expressly stated on the individual product page and packaging.
Perception of chilli heat is subjective. A stated heat level is intended as practical guidance rather than a laboratory guarantee of how every person will experience the product.
## 5. Prices
Prices are shown in pounds sterling.
Prices include VAT where VAT is applicable. Delivery charges are added separately unless expressly stated otherwise.
The final price, delivery charge and total payable will be shown before you place your order.
We may change prices at any time, but a price change will not affect an order that we have already accepted.
We take reasonable care to display prices correctly. If there is an obvious pricing error, we may reject or cancel the affected order. If payment has already been taken, we will refund it promptly.
## 6. Payment
Available payment methods are shown at checkout.
Payment must be authorised before an order can be processed. Payment services may be supplied by third-party payment providers.
We do not ordinarily receive or retain your complete debit or credit-card number. Card information is handled by the relevant payment provider in accordance with its own security and privacy arrangements.
You confirm that you are authorised to use the payment method provided.
## 7. Placing an order and formation of the contract
When you place an order, you are making an offer to purchase the selected products.
An automated order acknowledgement confirms that we have received the order. It does not necessarily mean that we have accepted it.
A contract is formed when we send a dispatch confirmation or otherwise expressly confirm that the order has been accepted.
We may decline or cancel an order before acceptance where, for example:
* a product is unavailable;
* payment has not been authorised;
* the price or product information contained an obvious error;
* we cannot deliver to the address supplied;
* we reasonably suspect fraud, misuse or unlawful activity;
* the order exceeds a stated purchase limit;
* accepting the order would cause us to breach a legal or regulatory obligation.
Where we cancel an order after taking payment, we will refund the relevant amount.
Please check your email address, delivery address and order details carefully. Contact us promptly if anything is incorrect.
## 8. Personalised, bespoke and corporate orders
Some products may include personalised messages, company branding, specially selected contents, bespoke packaging or other customer-specific work.
The description, price, deposit, payment schedule, delivery date and cancellation arrangements for substantial bespoke or corporate orders may be set out in a separate quotation or invoice.
Goods made to a customer’s specifications or clearly personalised may be excluded from the usual change-of-mind cancellation right.
Adding a simple gift message will not automatically remove cancellation rights from every standard item in the order. Where possible, any exemption will apply only to the genuinely personalised part of the order.
## 9. Availability, seasonal products and pre-orders
All products are subject to availability.
Seasonal or limited-run products may be available only for a stated period or while stocks last. Genuine scarcity may be stated, but we will not manufacture false availability claims.
A pre-order product will be identified before purchase and will include an estimated dispatch or availability period.
If a pre-order is materially delayed, we will contact you. You may agree to the revised timetable or cancel the affected order for a refund.
Where an order contains both available and pre-order products, they may be dispatched together unless the checkout or order confirmation states otherwise.
## 10. Delivery charges
UK delivery starts at **£3.99**.
**Free UK delivery is available on qualifying orders over £23.**
The delivery options, charges, eligibility for free delivery and estimated timings applying to your particular address and order are shown at checkout before you place the order.
Some destinations, unusually large orders, corporate orders or specialist services may attract different charges. Any applicable charge will be shown or agreed before the order is accepted.
The free-delivery threshold is calculated according to the qualifying order value shown at checkout after any relevant discount or exclusion has been applied.
## 11. Dispatch and delivery times
Available delivery services and estimated arrival times are shown at checkout.
Delivery estimates are not guaranteed unless we have expressly agreed a guaranteed service.
Unless a different delivery date or period has been agreed, goods will be delivered without undue delay and no later than 30 days after the contract is formed.
Working days normally exclude Saturdays, Sundays and public holidays in England.
During Christmas, public holidays, severe weather, postal disruption, major events or unusually busy periods, delivery may take longer. We will contact you if there is a material delay.
## 12. Delivery addresses and instructions
You are responsible for providing a complete and accurate delivery address.
If you become aware of an error, contact us immediately. We cannot guarantee that an address can be changed after processing or dispatch has begun.
Where a parcel is returned because the address supplied was incorrect, incomplete or inaccessible, we may ask you to pay the reasonable cost of redelivery. This does not apply where the failure was caused by us or the courier.
If you give a courier authority to leave a parcel in a nominated safe place or with a nominated neighbour, please choose a location that is secure, dry and appropriate for glass bottles and food products.
## 13. Risk and ownership
Responsibility for the goods passes to you when they are delivered into your physical possession or to a person you have identified to receive them.
Ownership passes when we have received payment in full and the goods have been delivered.
This does not affect your rights where goods are lost, damaged, faulty, incorrectly delivered or not delivered.
## 14. Your right to cancel an online order
For most standard online purchases, you have the right to change your mind and cancel without giving a reason.
The cancellation period normally ends **14 days after the day on which you, or a person nominated by you, receives the goods**.
Where a single order is delivered in separate consignments, the cancellation period normally runs from receipt of the final item or consignment.
To exercise the right to cancel, you must tell us clearly before the cancellation period expires.
You can do this by:
* emailing [hello@oakeshotsauce.com](mailto:hello@oakeshotsauce.com);
* telephoning 01993 226 360; or
* using the model cancellation form at the end of this policy.
You do not have to use the model form.
Please provide your name, order number, delivery address and the products being cancelled so that we can identify the order.
## 15. Exceptions to the change-of-mind cancellation right
The statutory change-of-mind right may not apply to:
* goods made to your specifications;
* clearly personalised goods;
* goods liable to deteriorate or expire rapidly;
* sealed goods that are not suitable for return because of health-protection or hygiene reasons where the seal has been broken after delivery;
* goods that have become inseparably mixed with other items after delivery;
* other goods or services expressly excluded by law.
The fact that an item is food does not automatically remove all cancellation rights.
Standard shelf-stable sauces and condiments that remain unopened, undamaged and suitable for resale will normally remain subject to the usual cancellation rules unless a specific statutory exception applies.
Opening and consuming a sauce may materially reduce its value and may mean that it is not suitable for resale. Where the statutory sealed-goods exception applies, the cancellation right may be lost once the seal has been broken.
These exceptions do not remove your rights where a product is faulty, unsafe, damaged, incorrectly supplied or not as described.
## 16. Returning goods after changing your mind
After telling us that you are cancelling, you must return the relevant goods without undue delay and no later than **14 days after the day on which you told us of the cancellation**.
Please contact us before returning goods so that we can identify the return and, where appropriate, confirm the correct return address.
Unless we provide a different address, returns should be sent to:
**Oakes Hot Sauces Ltd**
The Brewhouse
Priory Lane
Burford
Oxfordshire
OX18 4SG
Please include your name and order number.
You are responsible for the direct cost of returning goods where you are cancelling because you have changed your mind.
We recommend using suitable protective packaging and obtaining proof of postage. Glass bottles must be packed securely.
You may inspect goods in the same way that you reasonably could in a shop. We may make a lawful deduction from the refund where handling beyond what is reasonably necessary has reduced the value of the goods.
## 17. Refunds after a change-of-mind cancellation
Where the cancellation right applies, we will refund:
* the price paid for the returned goods; and
* the cost of our least expensive standard delivery service available for the order.
If you selected a more expensive or premium delivery service, we are not required to refund the additional amount above the cost of standard delivery.
We may withhold the refund until we have received the returned goods or you provide evidence that they have been sent back, whichever occurs first.
The refund will be made without undue delay and no later than 14 days after the relevant return or evidence of return.
Refunds will normally be made using the original payment method unless we agree otherwise.
## 18. Faulty, unsafe, damaged, incorrect or misdescribed goods
We are legally responsible for supplying goods that are:
* of satisfactory quality;
* fit for their normal purpose and any particular purpose agreed with us;
* as described;
* safe and compliant with applicable legal requirements.
Your legal rights are separate from the change-of-mind cancellation right.
If a product is faulty, unsafe, damaged in transit, incorrect or materially different from its description, contact us as soon as reasonably possible at [hello@oakeshotsauce.com](mailto:hello@oakeshotsauce.com).
Please include:
* your name and order number;
* a description of the problem;
* photographs of the product, label, packaging and damage where reasonably possible.
Photographs help us investigate courier damage or production issues, but failure to provide a photograph will not automatically remove your statutory rights.
Consumers will normally have a short-term right to reject faulty goods within 30 days of delivery. Depending on the circumstances and the nature of the product, other remedies may include replacement, repair where appropriate, a price reduction or a final right to reject.
For food and low-value bottled condiments, a replacement or refund will often be more practical than repair.
Where goods are confirmed as faulty, damaged, incorrect or misdescribed, we will bear reasonable return costs or provide appropriate return instructions. You should not be left out of pocket because we supplied defective or incorrect goods.
Reporting transit damage promptly helps us preserve evidence and make a courier claim, but we do not impose an artificial deadline that overrides your statutory rights.
## 19. Food safety complaints and product recalls
If you believe a product may be unsafe, has been tampered with or has caused an adverse reaction, stop using it and contact us immediately.
Please retain the bottle, packaging, batch number and best-before information where possible.
We may use your order contact details to provide important product-safety, withdrawal or recall information. We do not require marketing consent to send genuine safety or regulatory communications.
Where necessary, we may share relevant information with local authorities, the Food Standards Agency, suppliers, laboratories, insurers or other competent bodies.
## 20. Subscriptions and recurring orders
Where a product is offered on a recurring or subscription basis, the product page and checkout will state:
* the amount charged;
* how often payment will be taken;
* what products will be supplied;
* whether there is a minimum term;
* how the subscription renews;
* how it can be cancelled.
Unless a minimum term is expressly stated, subscriptions continue at the displayed interval until cancelled.
You may cancel a recurring order through any cancellation function provided in your online account or by emailing [hello@oakeshotsauce.com](mailto:hello@oakeshotsauce.com).
Cancellation stops future renewal payments. It will not automatically cancel or refund goods that have already been dispatched, although your statutory cancellation and faulty-goods rights continue to apply.
Please cancel before the next payment or processing date. Where a payment has already been taken but the relevant goods have not been dispatched, contact us promptly and we will assess whether the order can be stopped and refunded.
We will not materially increase a recurring price without giving reasonable advance notice and an opportunity to cancel before the new price applies.
## 21. Gift cards
Gift cards may be used in accordance with the conditions displayed when they are purchased or supplied.
Any expiry date or material restriction will be disclosed before purchase and, where applicable, shown on the gift card or accompanying communication.
Gift cards:
* cannot normally be exchanged for cash;
* cannot be used to purchase another gift card unless expressly permitted;
* should be treated like cash;
* may not be replaced if lost, copied, stolen or used without permission unless required by law or the loss was caused by us.
Your statutory rights are not affected.
## 22. Promotions, discount codes and free gifts
Promotions and discount codes may have separate conditions, including closing dates, eligible products, minimum order values and limits per customer.
Unless stated otherwise:
* discount codes cannot be exchanged for cash;
* codes cannot be applied retrospectively;
* only one code may be used per order;
* discounts do not apply to delivery charges or gift cards;
* promotions are subject to availability.
Where a free gift was conditional on purchasing particular goods, it should also be returned if those goods are returned for a full change-of-mind refund, unless we state otherwise.
We will not use fake countdowns, false scarcity or misleading reference prices.
## 23. Reviews and customer content
Where you submit a product review, photograph, recipe, comment or other content, you confirm that:
* it reflects your genuine experience or opinion;
* it is not knowingly false or misleading;
* it does not infringe another person’s rights;
* you have permission to provide any photograph or personal information included;
* it is not unlawful, abusive, threatening or discriminatory.
You retain ownership of your content but grant us a non-exclusive, royalty-free permission to display, reproduce and use it for operating and promoting Oakes Hot Sauce.
We may moderate or remove content where reasonably necessary, but we will not suppress a genuine negative review merely because it is critical.
We will identify incentivised reviews where required and will not present fabricated reviews as genuine customer opinion.
## 24. Website availability and acceptable use
We may update, suspend or withdraw parts of the website for maintenance, security, stock management or operational reasons.
We do not guarantee that the website will always be uninterrupted or error-free.
You must not:
* misuse the website;
* introduce malware or malicious code;
* attempt unauthorised access;
* interfere with the website’s operation or security;
* scrape or reproduce substantial website content without permission;
* use the website for fraud or unlawful activity.
## 25. Intellectual property
The website and its content, including brand names, logos, product names, copy, photographs, designs, illustrations, recipes and other materials, are owned by or licensed to Oakes Hot Sauces Ltd unless otherwise stated.
You may view and print reasonable extracts for personal, non-commercial use.
You may not reproduce, sell, commercially exploit, alter or falsely attribute our content without permission.
## 26. Our responsibility to consumers
We are responsible for losses that are a foreseeable consequence of our breach of contract or failure to use reasonable care and skill.
We are not responsible for losses that were not reasonably foreseeable when the contract was formed.
We supply consumer products for domestic and private use. We are not responsible under these consumer terms for business losses, including loss of profit, turnover, opportunity or business interruption.
Nothing in these terms excludes or restricts liability where it would be unlawful to do so, including liability for:
* death or personal injury caused by negligence;
* fraud or fraudulent misrepresentation;
* defective products where liability cannot lawfully be excluded;
* breach of your statutory consumer rights.
## 27. Events outside our reasonable control
We are not responsible for delay or failure caused by events outside our reasonable control, such as severe weather, fire, flood, transport disruption, industrial action, postal interruption, power or internet failure, supplier failure, epidemic, government restriction or civil emergency.
We will take reasonable steps to minimise the effect of the event and will contact affected customers where the impact is material.
This does not remove your statutory rights, including rights arising from a failure to deliver within the agreed or legally required period.
## 28. Complaints
Please send complaints to:
**Email:** [hello@oakeshotsauce.com](mailto:hello@oakeshotsauce.com)
**Telephone:** 01993 226 360
**Post:** Oakes Hot Sauces Ltd, The Brewhouse, Priory Lane, Burford, Oxfordshire, OX18 4SG
Please include your order number and a clear description of the issue.
We will investigate fairly and aim to respond within a reasonable period.
If we reach a point where we cannot resolve a consumer dispute directly, we will provide information about any appropriate alternative dispute-resolution arrangement then available and state whether we are willing or required to use it.
Nothing prevents you from obtaining independent advice or exercising your legal rights.
## 29. Governing law
These terms are governed by the law of England and Wales.
If you live in Scotland or Northern Ireland, you retain the benefit of any mandatory consumer protections applying where you live.
Consumers may normally bring proceedings in the courts of the part of the United Kingdom where they live.
# Privacy Policy
## 30. Who controls your personal information
Oakes Hot Sauces Ltd is the data controller for personal information used for our own business purposes.
Our contact details are:
**Oakes Hot Sauces Ltd**
The Brewhouse
Priory Lane
Burford
Oxfordshire
OX18 4SG
**Email:** [hello@oakeshotsauce.com](mailto:hello@oakeshotsauce.com)
**Telephone:** 01993 226 360
## 31. Personal information we may collect
Depending on how you interact with us, we may collect:
* your name;
* billing and delivery addresses;
* email address;
* telephone number;
* order details and purchase history;
* gift-recipient names, addresses and messages;
* account and login information;
* payment status and limited payment information;
* correspondence, enquiries and complaints;
* review, survey and competition responses;
* marketing preferences;
* market, event or mailing-list sign-up information;
* IP address, device, browser and website-use information;
* cookie identifiers and analytics information;
* fraud-prevention and website-security information;
* information needed for a product-safety complaint or recall.
We do not ordinarily receive your full payment-card details.
Please do not send us unnecessary sensitive personal information.
## 32. How we obtain personal information
We obtain information:
* directly from you when you order, contact us, create an account, subscribe, review a product or join a mailing list;
* from a purchaser who provides delivery details for a gift recipient;
* through our website platform, payment providers, couriers and other service providers;
* from cookies and similar technologies, subject to your choices;
* from publicly available sources where lawfully used for genuine business-to-business activity;
* from social-media platforms where you choose to interact with us.
Where you provide another person’s details, such as a gift recipient’s address, you must ensure that you are entitled to provide them. We will use that information only for the relevant delivery, communication, safety or legal purpose unless the person independently chooses to hear from us.
## 33. Why we use personal information and our lawful bases
We use personal information for the following purposes.
### Processing and delivering orders
We use names, addresses, contact details and order information to take payment, accept orders, prepare products, deliver goods, handle cancellations and provide customer service.
Our lawful basis is performance of a contract or taking steps at your request before entering a contract.
### Accounting, tax, food safety and legal compliance
We retain and use relevant records to comply with accounting, tax, company, consumer-protection, food-safety, traceability and product-recall obligations.
Our lawful basis is compliance with legal obligations.
### Customer service, fraud prevention and security
We use information to respond to enquiries, prevent fraud, secure our website, enforce our terms and establish, exercise or defend legal claims.
Our lawful basis is our legitimate interests in operating a secure, accountable and commercially viable business, and in some cases compliance with a legal obligation.
### Website analytics and improvement
Where consent is required, we use analytics technologies only after you have consented.
We use the resulting information to understand website performance, improve navigation and identify technical problems.
Our lawful basis is consent where required by the rules applying to cookies and similar technologies.
### Marketing
We may send marketing where:
* you have given valid consent; or
* the limited existing-customer exemption known as the soft opt-in applies and we offered a clear opportunity to object when collecting your details and in every subsequent message.
Depending on the circumstances, our lawful basis under data-protection law may be consent or our legitimate interests, while we also comply with the separate electronic-marketing rules.
You can unsubscribe at any time.
### Reviews and customer content
We use submitted reviews and content to operate our review system, improve products and promote the business.
Our lawful basis is your consent where appropriate and our legitimate interests in obtaining and publishing genuine customer feedback.
### Product-safety communications
We may contact customers regarding a withdrawal, recall, allergen issue or other safety concern.
Our lawful basis is compliance with legal obligations and our legitimate interests in protecting customers and public safety.
## 34. Marketing choices
We do not treat an order confirmation, delivery update, safety notice or reply to an enquiry as marketing.
Marketing emails will identify us and provide a straightforward unsubscribe method.
You have an absolute right to object to the use of your personal information for direct marketing.
You can unsubscribe by:
* using the unsubscribe link in the message; or
* emailing [hello@oakeshotsauce.com](mailto:hello@oakeshotsauce.com).
Withdrawing consent or unsubscribing will not affect the lawfulness of earlier processing.
We may retain limited information on a suppression list so that we do not accidentally contact you again for marketing.
We do not sell personal information to advertisers.
## 35. Who we share information with
Where necessary, we may share relevant personal information with:
* Wix and other website-hosting or ecommerce providers;
* payment processors and banks;
* Royal Mail, parcel carriers and delivery providers;
* email, customer-service and marketing-platform providers;
* analytics and advertising providers where the relevant consent has been given;
* accountants, insurers, professional advisers and IT-support providers;
* laboratories, suppliers or consultants assisting with a food-safety investigation;
* law-enforcement bodies, regulators, courts, local authorities and the Food Standards Agency where required;
* a purchaser, investor or adviser involved in a genuine proposed sale or reorganisation of the business.
Service providers may use personal information only for agreed purposes and subject to appropriate contractual and security requirements.
## 36. International transfers
Some technology and service providers may process personal information outside the United Kingdom.
Where information is transferred internationally, we will use a lawful transfer mechanism, such as:
* a United Kingdom adequacy regulation;
* an approved international data-transfer agreement or UK addendum;
* another safeguard or exception permitted by data-protection law.
Further information about relevant safeguards can be requested using the contact details above.
## 37. How long we retain information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and to satisfy legal, accounting, food-safety and dispute-resolution requirements.
Our general approach is:
* order, invoice and transaction records: normally six years after the relevant accounting period, or longer where legally required;
* food traceability, complaint and recall information: for the period required by food-safety law and our documented traceability arrangements;
* routine enquiries: normally up to two years after the enquiry is resolved, unless further retention is reasonably necessary;
* legal disputes: until the relevant limitation period and any proceedings have ended;
* marketing records: until you unsubscribe, withdraw consent or the information is no longer needed;
* suppression records: for as long as needed to respect your request not to receive marketing;
* account information: while the account remains active and for a reasonable period afterwards;
* cookie and analytics information: for the period stated in our live cookie settings or the relevant provider’s configuration.
We may anonymise information so that it no longer identifies an individual. Anonymised information may be retained for statistical or business-analysis purposes.
## 38. Data security
We use reasonable technical and organisational measures intended to protect personal information against accidental loss, unauthorised access, misuse, alteration or disclosure.
No internet service can be guaranteed completely secure. Customers should use strong passwords and keep account credentials confidential.
Where legally required, we will report qualifying personal-data breaches to the Information Commissioner’s Office and notify affected individuals where the risk requires it.
## 39. Your data-protection rights
Depending on the circumstances and lawful basis, you may have the right to:
* be informed about how your information is used;
* request access to your personal information;
* ask for inaccurate information to be corrected;
* ask for incomplete information to be completed;
* request erasure in certain circumstances;
* request restriction of processing in certain circumstances;
* object to processing based on legitimate interests;
* object at any time to direct marketing;
* request transfer of information in certain circumstances;
* withdraw consent where consent is the lawful basis;
* raise a complaint with the Information Commissioner’s Office.
Some rights are subject to legal conditions and exemptions.
To exercise a right, email [hello@oakeshotsauce.com](mailto:hello@oakeshotsauce.com). We may ask for reasonable evidence of identity before disclosing or changing personal information.
## 40. Complaining about personal-information use
Please contact us first so that we can investigate the concern.
You also have the right to complain to the Information Commissioner’s Office.
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Telephone: 0303 123 1113
# Cookie Policy
## 41. What cookies are
Cookies are small files or pieces of information stored or accessed on a device when a website is used.
Similar technologies may include pixels, tags, local storage and device identifiers.
## 42. How we use cookies
We may use the following categories.
### Strictly necessary cookies
These are required for core website functions such as:
* maintaining the shopping basket;
* processing checkout;
* account login;
* fraud prevention;
* security;
* remembering privacy choices.
These cookies do not normally require consent where they are genuinely necessary to provide the service requested.
### Preference and functionality cookies
These remember choices that improve website functionality or personalisation.
Where legally required, they are used only after consent.
### Analytics cookies
These help us understand how visitors use the website, which pages perform well and whether technical problems occur.
Analytics cookies are used only in accordance with the consent choices presented through our cookie controls.
### Advertising and marketing cookies
These may be used to measure advertising, limit repetition, understand campaign performance or show more relevant advertising.
They are not used before the required consent has been obtained.
## 43. Cookie consent
Non-essential cookies will not be set before you have taken a clear, positive action to consent, except where the law permits otherwise.
Continuing to browse without making a choice is not treated as valid consent.
You must be able to accept or reject non-essential cookies and change your decision later.
The website’s Cookie Settings facility contains the current information about the cookies and similar technologies in use, including their provider, purpose and duration where available.
## 44. Changing cookie settings
You can change or withdraw your cookie choices through the Cookie Settings link available on the website.
You can also control cookies through your browser. Blocking necessary cookies may prevent the basket, checkout, login or other essential functions from working properly.
Withdrawing consent does not make earlier processing unlawful.
# Model Cancellation Form
Complete and return this form only if you wish to cancel an eligible contract.
**To:**
Oakes Hot Sauces Ltd
The Brewhouse
Priory Lane
Burford
Oxfordshire
OX18 4SG
Email: [hello@oakeshotsauce.com](mailto:hello@oakeshotsauce.com)
I hereby give notice that I cancel my contract for the sale of the following goods:
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Order number:
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Ordered on:
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Received on:
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Customer name:
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Customer address:
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Customer signature, only if this form is sent on paper:
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Date:
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